We know that by choosing to shop with us, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here's how we will and, more importantly, will not use the personal information you give us.
By entering your personal information in our website you accept that we may retain your information and it may be held by us or by any third party company that processes it on our behalf.
The information we gather from customers, through our website, products and services, or receive in any other way, helps us to continually improve the service we offer to our customers.
When you shop with us, there are different ways we gather information about you:
We may collect information received from third parties about you. We work with third parties such as our business partners, information providers and credit reference agencies who may provide us with information about you from time to time. This information is necessary for us to recognise you as a trusted customer.
All the information we collect via our website, products and services, or through correspondence with you is used by members of the Pavilion Group to operate and improve the service we offer you. We are committed to using your personal information only for:
By opening an account with us you agree to us collecting and using your information in this way.
Information about our customers is an important part of our business and we do not sell or provide your information to anyone else to enable them to send you direct marketing unless you agree otherwise. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our customers with customers with our superior delivery service. At all times where we use or disclose your information it will remain secure.
The circumstances where we may share some of your information with others are described below:
Security is very important to Pavilion and we use sophisticated technology to ensure that your information is protected at all times. Security procedures are in place to protect the confidentiality and integrity of your information.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when using a shared computer.
Fraudsters create authentic looking, but false or "spoof" websites. Their purpose is to tempt users to enter personal information to be re-used to try and access your bank accounts. Fraudsters are increasingly turning to email to generate traffic to these websites. Recently customers of several financial institutions have received such emails and this activity is only likely to increase. Such emails typically contain a link to a spoof website and advise account holders to enter user names and passwords so that security details can be updated or passwords changed.
If you get any email containing an embedded link and a request for you to enter any personal details, treat it as suspicious and do not input any personal information, even if the page appears legitimate. No reputable company ever sends emails of this type.
You may change your personal information retained by Pavilion at any time by accessing your user profile on the website.
You can access any personal data we hold about you, including data which we share with our business partners. If you would like to see what information we hold, we would suggest that you first visit your user profile on the Pavilion website.